Quick Query


Tips To Improve Your Last-mile Delivery Strategy

last-mile delivery strategy

This is the digital age and this has a great impact in the huge development of logistics business. Through these developments a business is able to provide its goods and services right at the door of the customer. To deliver the products a business puts forward many delivery options like free delivery, next day delivery and same-day delivery. Gradually the expectations of customers are increasing unstoppably for such online deliveries. It is also one of the key requirements of customer’s indulging in online shopping. To survive in the market and gain customer reliability businesses are putting enormous importance on last-mile delivery.

The last-mile delivery is the finishing and most decisive support for delivering an online order at the hands of the customers. The last-mile acts as the substantial touch-point between a business and a customer. Last-mile delivery ensures swift and trouble free delivery along with the boasting of reliable and pleased customers. It is the factor that influences satisfaction of the customer and sets the prospect for upcoming business. Implementing an improved last-mile delivery strategy can bring forward better effectiveness and stable satisfaction of customer and the delivery possibilities.

The finest performance of last-mile delivery is different from one business to another. However the practices mentioned below can be implemented by every business associated with supply chain and logistics, or any other business that delivers.

  1. Appropriate Planning – Well-researched plans helps in managing assets as well as manpower for best use. Businesses should bring into action firmly persuaded plans for various operations. Along with proper planning they must use updated tools to achieve worthy performance as per the laid plans. Planning positively is very much important to optimize the final point of delivery. Particularly, the planning of active routes is excessively necessary because it acclimatizes to continuously altering factors in real-time circumstances. Very often the innovative business practices counts for the spotlight for optimization.

    Many of the leading delivery services have lately created apps for navigation. This is an approach to enhance efficiency and visibility very significantly. Improving the last-mile delivery strategy can be helpful in balancing the overall costs of delivery for a business. Appropriate planning should enable a business to move past each mile to accomplish success but should not waste valuable resources.

  2. Use of Latest Technology – Another practice that can optimize last-mile delivery strategy is the use of upcoming or most modern technologies. Many logistic services are hiring professionals of software development to enhance their delivery services. Installing a last-mile delivery system, which can be customized according to business preferences, is a beneficial option. A business can always consider developing last-mile delivery app to boost their logistic services. Developing a logistic app, mobile-based, would put forward superior functionalities. Such apps are mostly integrated with the central system of the business. Using such technology a business would receive in-depth reports of logistics, visibility of deliveries and final analysis of every distribution procedure.

    Some of the leaders in logistics are experimenting with drones to deliver consignments in city areas. This can be something that would grant better prospective with fewer parameters to overcome. Such innovative technology and approach can be a big turning point in the field of logistics. To get going competitively in the ever demanding market, businesses are required to assess and accept the precise innovations.

  3. Improve Sharing of Information – When an order is shipped to a customer, they want to remain updated regarding its arrival. Customers are always eager to know where their order has reached or which delivery service will hand it over or the date and time of delivery. All these queries of customers would get a reply when a business and its delivery partners work together. While delivering packages to customers, transparency plays the primary role. A GPS-enabled logistic carrier helps to track order in real-time.

    Not only that sharing of information to customer is essential but a business must share information among the supply chain associates. This helps to keep the scale of demand and supply at a balance. To broaden the transparency of a shipped order till the last mile a business must use proper technology. The package should not only be scanned when it is loaded into the truck it must be scanned in between also, till it reaches its destination.


It is really very significant to build an efficient and effective last-mile delivery strategy. An advantageous last-mile delivery strategy helps in providing better customer understanding. It can be also a factor to bring down the expenses of delivery. Rather than being an anxiety, the optimization of your last-mile delivery strategy can take the role of a proper distinguishing feature in your business meant to support customer reliability. Your ultimate objective to improve last-mile delivery strategy in business should be to deliver a product in the hands of the customer at an earliest possible time and in order to do so you need make sure that the complete transportation is fast and free of hassles for each one concerned.

Contact Us

View Delivery Lane Express Inc. profile on Ariba Discovery

Subscribe to DLX